Fresh & Specialty Foods on Whatnot - Best Practices

In addition to complying with Whatnot’s Food & Drink Policy, we encourage sellers to follow certain best practices to assist with providing a smooth, and positive experience in Fresh & Specialty Food for both buyers and sellers. 

Best Practices for Sellers: 

• Listing and Show Disclosures 
  • To ensure buyers understand exactly what they are bidding on and buying, we recommend clearly disclosing as much information as possible about your items in both your listings and show, including: 
    • Ingredients
    • Allergen warnings
    • Sell-by or use-by date
    • Storage and handling instructions upon arrival 
    • Product weight and quantity 
  • Sellers should use their show to reinforce these details. This is a great opportunity to engage viewers and answer questions in real time. 
  • Sellers should disclose how the product will be shipped (i.e. frozen with dry ice, chilled with gel packs, shipped live). 

Best Practices for Buyers:

• Ensure you have reviewed all seller-provided information (whether in the Listing or Show) and asked any questions you have before purchasing the product so you are prepared to best receive, store, and enjoy the Fresh & Specialty Food product. 
• Monitor your tracking and pick up your package promptly when delivered to avoid spoilage due to extended exposure to heat. 
• If there is an issue with your order once it’s been delivered, take a photo of the item in its package upon receipt, then contact Whatnot support and the seller within one day of delivery. You can also review Whatnot’s Buyer Protection Policy for more information.  
• Do not ship to P.O. Boxes or APO/FPO addresses.