Whatnot is committed to empowering sellers by enforcing protections that allow them to focus on what matters most: growing their business and building their communities. With safeguards in place to shield them from malicious behavior and ensure timely payment for completed sales, sellers on Whatnot can confidently manage their business and focus on their goals.  Below is an overview of seller responsibilities, protections, and eligibility guidelines to ensure you qualify for these protections.

Whatnot Seller Protections 

Whatnot offers several protections to sellers:

• Refund Abuse: Whatnot monitors buyer behavior for potential abuse across the platform. If a buyer is found abusing the system, you will not be responsible for that refund.

• Problems with Returned Items: If an item returned to you is not in the condition you originally shipped it, contact Whatnot Support for assistance.

• Chargebacks: Sellers are not responsible for chargebacks. If a buyer files a chargeback, they will not be eligible to receive a refund on that transaction.

In the case of a dispute, Whatnot will investigate with relevant submitted information from both buyer and seller. Whatnot will make a balanced decision based on which party was properly following guidelines.

If you’ve purchased XCover Shipping Protection, please file your claim directly with XCover if the item got lost, stolen, or damaged in transit. See more information about XCover Protection in Protecting your Shipments. Please review the terms, conditions, and exclusions. Protection is provided by Cover Genius and powered by XCover.

Seller Responsibilities

As a seller, you are responsible for ensuring that all items are delivered to buyers in the condition described at the time of sale. If you meet this requirement, you will be paid by Whatnot for your order. However, you may be charged for refunds in the following situations:

• Incomplete or incorrect items: One or more items are missing or incorrect.
• Item Not as Described or Inauthentic: Items received are damaged, expired, defective, counterfeit or fake, or do not match the condition description. See here for more detail on expectations for listing conditions by category.
• Failure to ship: Items are not shipped or dropped off within 2 business days of sale. It is a seller’s responsibility to ensure all packages are scanned (one scan from a SCAN sheet is not sufficient).
• High rate of lost items: Account has excessive number of items missing or undelivered.

If you believe a refund or return decision was made in error, you may file an appeal dispute with Whatnot Support.

Additional Details