Whatbot

Whatbot is Whatnot’s AI-powered support assistant for sellers. It can help you find answers, troubleshoot common issues, and connect you with our Support team when you need more help.

Whatbot can’t take actions on your account, such as issuing refunds or changing shipments.

In this article:

• How Whatbot works
• Where to find Whatbot
• If Whatbot can’t help
• Share feedback about Whatbot’s responses
• View past chats with Whatbot
• Frequently asked questions (FAQs)

How Whatbot works

Whatbot can:

• Find and share answers from the Help Center so you don’t have to search for them yourself
• Guide you through troubleshooting steps and basic workflows
• Ask questions to better understand your issue
• Connect you with a Whatnot Support specialist when you need help from a person

If your issue requires an action Whatbot can’t take, it’ll guide you through the next steps or help you contact our Support team.

Where to find Whatbot

As a seller, you can find Whatbot in Seller Hub.

To chat directly with Whatbot (web only):

1. From whatnot.com, open Seller Hub. 
2. On the left menu, click Support Chat. 

Getting help with an order (app or web):

1. Open your Orders page in Seller Hub. 
2. Select the order.
3. Tap Get help with this order. 

Depending on the issue, you’ll either chat with Whatbot first or connect directly with a Whatnot Support specialist. 

If you chat with Whatbot, it may ask a few questions to help resolve common issues or gather details before connecting you with a Whatnot Support specialist.

If Whatbot can’t help

If Whatbot can’t resolve your issue, it'll offer to create a support ticket so a Whatnot team member can help instead. 

You’ll see a message in chat once a support ticket is created. 

After a ticket is created:

• A support specialist will review your case. 
• A team member will reply by email, usually within 48 hours. 
• You can respond to the email anytime to continue the conversation.
• Your messages go straight to the specialist handling your case.

Share feedback about Whatbot’s responses

At the end of a chat: 

• Rate your experience (👍 or 👎 )
• Add optional written feedback

Your feedback helps us know if Whatbot helped you and improve its functionality. 

View past chats with Whatbot 

1. Open the Whatnot app
2. Tap the Messages icon in the top right
3. Select the Whatnot Support tab

You’ll see any past conversations you’ve had with Whatbot, including timestamps and articles shared. 

Frequently asked questions (FAQs) 

How accurate is Whatbot? 

Whatbot is trained on Whatnot’s Help Center and Policies, and is designed to give helpful answers. However, it can sometimes misunderstand your question, provide incomplete information, or make mistakes.

Double-check important details in our Help Center, Policies, and Terms of Service, or follow up with our Support team.

What languages does Whatbot support? 

Whatbot is currently available to sellers in: 

• Dutch
• English 
• French
• German
• Japanese

Is the information I share with Whatbot safe? 

Yes. Whatbot is built with privacy and security in mind. Your data is handled confidentially and in line with data protection regulations.