Understand your Average Ship Time

About Average Ship Time

Average Ship Time is the average number of business days between when an order is placed and when it gets its first valid shipment confirmation.

A few things to know:

• Weekends and public holidays aren’t included
• It’s based on your most recent 30 days of orders
• For accepted offers, timing starts when the offer is accepted
• Creating a shipping label doesn’t count—you need a valid shipment confirmation

Why does it matter?

Your Average Ship Time helps buyers understand how quickly you ship.

Shipping quickly and consistently can help you:

• Build trust with buyers
• Encourage repeat purchases
• Earn stronger reviews

Buyers are more likely to buy from sellers who ship fast and reliably.

When does it update?

Average Ship Time updates daily using a 30-day rolling average.

Recent shipments have the biggest impact, so improving your speed now will gradually improve your average.

Where do buyers see my Average Ship Time? 

Your Average Ship Time appears anywhere buyers are deciding whether to buy from you, including:

• Your profile
• Your shows
• Your listings

How can I improve my Average Ship Time?

Your Average Ship Time is based on when an order gets its first valid shipment confirmation.

To keep this metric strong:

• Ship within the required 2 business days
• Drop off packages soon after creating a label
• Confirm shipment when you hand it off to the carrier

Small improvements now can make a meaningful difference over your rolling 30-day average.