Post Live - Shipping

Successfully shipping and fulfilling your orders is one of the most important aspects of being a Whatnot seller. The Seller Hub is set up to make shipping extremely efficient, but it is important to follow a few simple steps.

1. Check for any cancellation requests. If you have any pending cancellations, you will see the order's status as "Cancellation Request" under your orders tab. For help with accepting or denying cancellation requests, please see this article. For a breakdown of each shipment, watch this video:
   
   
   • Make sure to respond to cancellation requests before proceeding to step 2.
     
     
2. Bundle/Unbundle any shipments that need to be shipped in more than one package.
   
   
   
   
3. Make all edits to shipment weight and dimensions.
   
   

You can access more videos below to see examples of how to manage the Seller Hub and its features:

• Bulk Generate Labels, Scan Sheet, & Drop Off

• CSV/Sales Tracker

Packaging Guidelines:

Packaging your items safely is a crucial step in the shipping process. It is essential that your items reach the buyer safely and in the same condition as when you sold them. For more information on packaging guidelines and recommendations, check out our Packaging Guidelines FAQ.

If you are having any trouble generating labels, please click here to contact our Seller Support team. It is very important that you include the order #’s, the buyer username, and the live ID link.

Order Status:

You will notice an order status next to each individual order in your Seller Hub. This order status will give you important information on the position of your order in our system. It is important to note that the status of your order is attached to the tracking information provided by the label you create. Clicking on the tracking number will also pull up the tracking information on the USPS website. 

• Canceling: there is currently a cancellation request on this order. It is important to accept or reject the request before you proceed with creating a label for the order. You can see the reason for the request, and accept or reject it directly from the Seller Hub! 

• Processing: the sale has been processed and it is time for you to ship the item.
• Shipping: you have confirmed USPS Drop-Off and the package is en route to the buyer.
• Delivered: the package has been delivered to its final destination.
• Payout Complete: the funds for this order have been released to you. You can access your balance from the Payments section of your profile when signed into whatnot.com or from the Seller tab on your profile within the Whatnot app. Sellers are normally paid 48-72 hours after an order has been delivered. (For more information on payouts check out our Where can I deposit my funds?)

If you run into any issues, please click here to contact our Whatnot Support team.