General & Austria-specific shipping guidelines
By default, shipping is completely free for the seller. Whatnot will provide you with prepaid shipping labels to ship your items. The shipping label provided covers the aggregate weight & dimensions of the items in the package as well as the weight of the packaging.
You can find a general shipping FAQ here. It covers common questions sellers on Whatnot have about shipping.
Shipping in Austria
Shipping in Austria is currently based on weight.
Whatnot’s algorithm bundles orders into the smallest possible package when a buyer purchases multiple items from the same livestream. Our algorithm will try to fit as many items as possible into a letter or a package. Once the weight is exceeded as a result of bundling, we will automatically switch to the next package size. Buyers will then see in real time the incremental shipping fee to cover the difference between the cost of the two package formats.
To minimize shipping costs when bundling items in a livestream, we use shipping profiles through which you let us know the weight of your item.
How do shipping profiles work
When you list items, you are going to be asked to utilize “shipping profiles” which specify the weight. Whatnot has pre-defined shipping profiles for you for ease based on weights. These profiles are a best-effort to accurately reflect both the weight of commonly shipped items on Whatnot. Please select the weight profile that best reflects the item you are shipping. We will continuously update (and add to) these profiles as appropriate.
Shipping prices for domestic buyers
You can see below the cost of each for domestic shipments.
Format | Max Weight | Dimensions | Price (incl. VAT) |
Regular parcel | 4 kg | 100 x 60 x 60 cm | €5.43 |
Regular parcel | 31 kg | 100 x 60 x 60 cm | €6.11 |
Sellers may sometimes need to adjust the weight of a package. They can do so by following the instructions in this article.
International shipments
Costs for buyers on international shipments will vary depending on weight as well as the destination country. Buyers can see actual shipping costs within the app before they place an order. Our international shipping costs can also be found here.