This article covers how to gather order information in the event you need to contact our support team. For most issues, you can submit a support request directly in the app. However, some support forms request specific order information.
How do I find my Order ID & Tracking number?
- Open the app, go to your profile, select 'Menu'
Click on 'Purchases'
- If you're using the web version, it can be found by clicking on the profile icon and then 'Orders' under the 'Buyer' section
- Click on the purchase you need support
- The order details will show your order ID (e.g., Zg9i2wfwq)
- Click the "Track Shipment" to retrieve your tracking number
For more information on how to submit a support request, please see this article.