Post Show Shipping Adjustments

Post-show, sellers can edit the weight & dimensions originally specified on their shipping labels. These labels are calculated based on the weight of the items the seller sold during their livestream and should be reflective of the aggregate weight of the orders in that shipment as well as the weight of the packaging material. 

We encourage you to carefully weigh your items before creating listings to ensure you do not have to cover additional shipping costs. We also recommend using custom shipping profiles for the items you sell regularly. 

1. Navigate to Seller Hub: Shipments tab on the Whatnot website 
2. Select the shipment you would like to edit from the Seller Hub by clicking on the pencil icon

3. On the right panel that appears, edit the shipment’s weight or dimensions, or alter from a Flat-Rate Box to standard Priority Mail label as needed. Click “save” to record your changes
4. If this edit will cause the shipment cost to increase, you will see a pop-up message indicating the cost increase before purchasing the label 
   1. This cost increase will be deducted from your earnings for that livestream

For larger items (over 1 cubic foot in volume) , we recommend you create custom profiles with accurate dimensions of the items you are selling to ensure we charge your buyers according to dimensional weight charges to protect sellers from later paying adjustments. You can learn more here.  

Sellers will be responsible for any increase in cost that comes from increasing dimensions or weight. At this time, sellers cannot decrease the weight of a shipment. 

Sellers will also be responsible for the cost of an additional label if unbundling shipments.

If the weight of your package is not accurate, USPS may return the parcel. Sellers that do not accurately input the weight of their shipments may be actioned according to our Trust and Safety guidelines. 

If you have any questions, please reach out to sellersupport@whatnot.com.