![UK Return Policy]({"bg": "//theme.zdassets.com/theme_assets/10824806/ec81b1562898b1d97af4338ce1609776400c9ac3.png"})
![UK Return Policy]({"bg": "//theme.zdassets.com/theme_assets/10824806/e64c4725b93322aa2d00d4d31733110280557662.png"})
Whatnot is a Marketplace that connects buyers and sellers. Whatnot features live shopping and competitive bidding for rare and limited products. To protect the integrity of the marketplace and auction process, ALL BIDS ARE BINDING and ALL SALES ARE FINAL.
To receive a refund for an order, please contact our Buyer Support team.
You may receive a full refund on an item at no cost to you if:
- The item is unconsumed and you reach out within 14 days of receiving your order.
- The item was damaged in shipping.
- The item was clearly sent with damage that does not match the listing photos.
- The incorrect item was sent to you.
- If the item does not have photos and does not match the condition listed.
- The item is a counterfeit in some way (e.g., Figurine, Sticker).
Refund Reasons and Timelines
|
Order Status |
Return/Refund Reason |
Timeline to Request Refund |
Request a Cancellation/Refund |
|
Order was placed |
Accidental bid, friendly fraud, etc. |
Within two hours from when the order was placed |
Request from the seller to cancel your order |
|
Package received |
No longer want that item. There were order issues (missing an item, wrong item, counterfeit item, etc.). |
Within 14 days from when the order was received (as a part of your right of withdrawal) |
Contact Buyer Support |
|
Order is in-transit / not shipped |
Package is missing in transit, package tracking has not been updated, or package was not shipped |
Within 30 days of placing your order |
Contact Buyer Support |
|
Order was marked delivered but not received |
Package was delivered to the wrong place, package was stolen, etc. |
Within 7 days from when the order was marked delivered |
Contact Buyer Support |
Whatnot reserves the right to deny your refund request and will provide refunds at their discretion on a case-by-case basis. Whatnot will not be held liable for any package marked as delivered by your postal carrier to the address listed on your account.
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