At Whatnot all transactions are protected to ensure you get the item you ordered, or you get a full refund. We also verify sales to keep Whatnot safe,
You're entitled to a full refund by returning the item if:
The item you ordered does not match the listing & photos
You are sent a counterfeit
The item is damaged or missing promised pieces
You may also cancel your order for a full refund if the seller does not ship the item within 5 days.
In order to get a refund, we ask that you contact us at [email protected] within 2 days of receiving the item, or if the item hasn't shipped 5 days after purchase.
You can also request a cancel from the seller directly with your order on the Whatnot app.