At Whatnot all transactions are protected to ensure you get the item you ordered, or you get a full refund. We also verify sales to keep Whatnot safe,

You're entitled to a full refund by returning the item if:

  1. The item you ordered does not match the listing & photos

  2. You are sent a counterfeit

  3. The item is damaged or missing promised pieces

You may also cancel your order for a full refund if the seller does not ship the item within 5 days.

In order to get a refund, we ask that you contact us at [email protected] within 2 days of receiving the item, or if the item hasn't shipped 5 days after purchase.

You can also request a cancel from the seller directly with your order on the Whatnot app.

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